Mobile Broadband
Frequently asked questions
O2 Home Phone
1. How do I switch to O2 Home Phone?
Try our Availability checker. All you need is your phone number and your postcode.
It'll tell you whether you can get broadband and home phone. If you can, all you need to do is place your order with us and we'll do the rest. Once you've placed your order, it will take ten working days before we do anything. This is to allow your current supplier to write to you and make sure that you're happy to leave them. It's a process that's set down by our governing body Ofcom.
2. How do I order?
You can order in our shop or call us on 0800 230 0202 if you'd rather speak to someone. If you've already got O2 Home Broadband, then you need to have your online broadband username and password handy. Don't worry if you've forgotten them, we can help.
3. What are your prices?
You can look at our pricing document if you'd like to see the price of every call. But, if you'd like to know the prices for calls that you'll make most, click here
4. Can I have one bill for my broadband and home phone?
Our customers have told us that they want to have one bill for their home and broadband so that's what we've given you. Your bill payment will be taken from your existing Direct Debit if you've already got home broadband with us. If you're new to O2 Home and Broadband we'll get you to set up a Direct Debit.
All our bills are online. But if you need a large font bill, an audio bill or a Braille bill, please call us and let us know.
5. Can I get all the normal services like Call Waiting?
Yes you can. You told us that you wanted to be able to add what you wanted and not to have it all built in, so that's what we've done.
6. Do I need to sign a new contract if I have broadband already?
If you're still in a contract period with us, you'll need to sign a new 12 month contract for your broadband and home phone. If you're out of your broadband contract, you can choose to sign up for a 12 month contract on broadband and home phone, or choose our 30-day rolling contract option. There's a £30.63 set-up fee for the 30-day rolling contract package.
8. Can anyone get a home phone with you?
Most people can get a home phone with us, and we are able to install new landlines or switch you over from other providers if required. There's an £86.81 charge if we need to send an engineer out to put in a new line. For some existing landlines, we'll need convert the line to the right kind of technology - if this is required, there'll be a charge of £45.96.
9. Can O2 put a new landline into my property?
Yes. If you need to have a new landline put in, we can arrange this for you. There's an £86.81 charge for sending the engineer out to do this work.
10. What if I don't like it?
We really hope you do, but if not, you always have our 30 day happiness guarantee. You can cancel your service at anytime within the first 30 days.
Still can't find what you're looking for?
If your question isn't answered here, you can email us or just call us instead. Call us on 0800 380 0402 or email us.
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