Coverage and speed
Your Mobile Broadband signal can be affected by a number of factors including the number of people using the network, the construction of the building you're in and your location when getting online. Therefore, we'd strongly recommend you check network coverage in your area (or the area you'll be using when travelling with your dongle) to ensure you have sufficient coverage before you buy, as we want to make sure you'll have a great experience. If you'd prefer, you can use our SMS coverage checker – simply text the word 'check' followed by your postcode to 61202 (i.e. check SL1 4DX) and we’ll let you know what your coverage is likely to be. (Text messages are free)
30 Day Happiness Guarantee
We're really happy with our broadband service and we want you to feel the same. So much so, that we’ve introduced a 30 day Happiness Guarantee; so if you’re not happy, you can return the USB modem within 30 days and we’ll refund the cost of your USB modem. If you’ve signed up to a contract, we’ll also cancel that. For laptop purchases, you’ll need to return your laptop and USB modem, and we will cancel your contract and refund the cost of your laptop if you paid for it.
We are confident you will be happy with the O2 Mobile Broadband service however, if you are unhappy with the service you can return it within 30 days. The Happiness Guarantee is intended to allow you time to try our mobile broadband service where you’d usually use it and not as an equipment trial. You can cancel your contract without penalty within the first 30 days. O2 will refund the USB modem cost if this was chargeable. Any additional charges including any subscription charges covering the period during which you have been connected, excess data usage and any charges relating to text and/or roaming will not be refunded and are excluded from the promotion. This guarantee is only available if all equipment (USB modem and laptop where applicable) is returned prior to cancellation. O2 reserves the right to amend or withdraw this promotion at any time without further notice. This guarantee does not include any laptop/mini-laptop taken with O2 Mobile Broadband. Terms apply, see o2.co.uk for details.