O2

We are confident you will be happy with O2 Mobile Broadband which is why we have introduced a 30 day Happiness Guarantee. We want you to be happy with your mobile broadband service from O2. So if you’re not happy with your mobile broadband service, you can return your USB modem, and we’ll cancel your contract and refund the cost of your USB Modem if you paid for it. If you purchased a laptop package and you’re not happy with the mobile broadband service, you can return your laptop and USB modem, and we will cancel your contract and refund the cost of your laptop if you paid for it. If you purchased before on or before the 26th February 2009, you are eligible for a 50 day Happiness Guarantee.

The Happiness Guarantee is intended to allow you time to try our mobile broadband service where you’d usually use it and not as an equipment trial. You can cancel your contract without penalty within the first 30 days. O2 will refund the USB modem cost if this was chargeable. Any additional charges including any subscription charges covering the period during which you have been connected, excess data usage and any charges relating to text and/or roaming will not be refunded and are excluded from the promotion. For Pay & Go, O2 will refund the USB modem cost. Any additional charges including any Access charges and any charges relating to text and/or roaming will not be refunded and are excluded from the promotion. This guarantee is only available if all equipment (USB modem and laptop where applicable) is returned prior to cancellation. O2 reserves the right to amend or withdraw this promotion at any time without further notice. This guarantee does not include any laptop/mini-laptop taken with O2 Mobile Broadband. Terms apply.