Home Phone
Switching to O2 Home Phone
How long will it all take and what happens?
When you place your order with us, we’ll confirm it by email, letter and text. You’ll also get a letter from your current supplier. They’ll confirm that you’ve placed an order with us and they should also let you know if you’re still in contract with them. As long as you’re happy, your new order will take ten working days on average to complete. That’s to give you enough time to respond to your current supplier’s letter and take any action that you need to. We record all our calls to make sure you receive the best possible service from us.
Your O2 Home Broadband service will be started at the same time as your home phone service. If you have broadband with someone already it will continue with your current supplier until your home phone has moved over to O2.
All telephone companies are regulated by Ofcom. They set the timelines for moving people's home phone lines and we follow them.
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