1. How do I switch to O2 from another broadband company?
2. How do I get O2 Home Broadband with cable?
3. What does 20meg mean?
4. What connection speed can I expect?
5. What if I don't have an O2 mobile phone?
6. Do I have to sign a contract if I want O2 Home Broadband?
7. How do I order O2 Home Broadband?
8. How long will it take to get my O2 Home Broadband connected?
9. Can I still keep my current phone number?
10. Will O2 Home Broadband work with my Apple Mac?

If you can't find the answer you are looking for below, you can find the answers to more of your questions at Broadband help

1. How do I switch to O2 from another broadband company?
If you already have broadband from another supplier, it’s easy to move to O2. Just call your current supplier and ask for your Migration Authorisation Code. This is also called a MAC key, and is a long string of letters and numbers. Then, when you order O2 Home Broadband, we’ll ask for your MAC key. Without it, we can’t move you to our service. The changeover takes about two weeks. Although we do our best to keep you online, you’ll probably lose your connection for an hour or two at some point.

2. How do I get O2 Home Broadband with cable?
You can only get O2 Home Broadband over a BT phone line. If you get your landline from Virgin Media or a similar company, you need to switch to BT to sign up for our broadband. Unfortunately, we can’t make that happen for you. You’ll need to speak to your current provider and BT to get things rolling.

3. What does 20meg mean?
20meg is the maximum possible speed of your Internet connection. The meg bit is short for ‘megabits per second’, but the important thing is that it’s fast. In fact, it’s one of the fastest broadband connections you can get in your home.

4. What connection speed can I expect?
O2 Home Broadband is always fast. But broadband is an inexact science. The speed you actually get varies, and it depends on lots of things. Mainly, it comes down to how far you are from your local telephone exchange. The closer you are, the better the chance of getting a scorchingly-fast connection. If you’re further away, we have to throttle back a little to make sure the broadband signal gets through OK. We always give you the highest speed we can - and as long as you can get O2 Home Broadband, it’ll be fast enough.

5. What if I don’t have an O2 mobile phone?
It doesn’t matter if you have one of our mobile phones or not. As long as O2 Home Broadband is available in your area, you can sign up. After all, we like making new friends. But if you do have an O2 mobile phone we’ve a couple of extras for you. You can send and receive email and even keep your calendar up-to-date, all from your handset.

6. Do I have to sign a contract if I want O2 Home Broadband?
When you sign up to O2 Home Broadband, it’s for a minimum of 12 months. We’re not scared of commitment, and we think that’s long enough for us to get to know each other properly. We know that sometimes things change, so if you want to cancel after the first year it won’t cost you anything. All we ask is that you let us know in advance by giving us 30 days notice. We can’t imagine why you’d want to, but if you decide to end it sooner you’ll have to pay a disconnection charge.

7. How do I order O2 Home Broadband?
It’s easy to order O2 Home Broadband online. First we’ll check you can get our service. Then we’ll ask you to fill in our order form. The whole process only takes a few minutes.

There are a few things you’ll need to hand:

• The number of the BT line you want to use for broadband.
• Your home address. We’ll also need the delivery address if you want the Welcome Pack sent somewhere different.
• A credit or debit card to pay with. We take virtually everything but American Express.
• You mobile phone number, so we can text you when your service is up and running. It doesn’t matter if you’re not an O2 mobile customer.
• Your current email address, so we can send your registration details through.
• You can also order over the phone. Call 0800 230 0202 and someone nice will take you through the whole process.

8. How long will it take to get my O2 Home Broadband connected?
We’ll try and get you online as quickly as possible. But as there’s quite a lot for us to do, it can be up to two weeks before everything’s up and running. We’ll send you a text message when it’s all ready to go but you’ll still be connected with your old supplier until the switch happens, when you may lose connection for a couple of hours.

9. Can I still keep my current phone number?
You can almost certainly keep your phone number when you sign up to O2 Home Broadband. If you already have a BT phone line then no changes are necessary. We’ll just add O2 Home Broadband to it. If you get your telephone line from someone else (like Virgin Media), you have to transfer it to BT to get O2 Home Broadband. We know that’s not ideal, but sadly it’s out of our control. The good news is that you should still be able to keep your number. We can’t make it happen though, so you’ll need to speak to your current provider - and BT - to get things rolling.

10. Will O2 Home Broadband work with my Apple Mac?

Yes - and it’s easy to get started, without using our set up CD. All you have to do is plug everything in and switch your O2 wireless box on. You’ll be online straight away.

If you want to go wireless or change how your connection is set up, you can use the O2 Home Broadband advanced settings. And if you need help with connection problems or your email, you can give us a call.


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