O2 Home Broadband - wireless, high speed, unlimited downloads
Special charges
My Broadband
existing customers
sign in to view
your account
Buy online or call
0800 230 0202
30 day
money back guarantee
Like any broadband service, there are a few charges that occur only in special circumstances, for example if you cancel your contract outside the money back guarantee.

  • Early cancellation charge:£50
    (If you want to cancel within your first year, but are outside the 50 day money back guarantee)
  • Home mover's charge: £50
    (If you move more than once in a year)
  • Express cancellation charge: £15
    (If you want us to disconnect O2 Home Broadband straight away rather than waiting the 30-day notice period. If you're within the first year but outside the 30 day money back guarantee, you will also need to pay the £50 cancellation fee)
  • Reactivation charge: £10
    (If your account is suspended for some reason)
  • Reconnection charge: £15
    (If you have to be reconnected - for instance if BT disconnect your landline for not paying your bill)
All our O2 Home Broadband packages come with a year's contract, no matter how long your current O2 mobile contract is (if you have one). View full terms.



A Telefónica company