Home Broadband
O2 Home Broadband Awards
Winner of the Which? Best Buy Award for Broadband, 2009
O2 Home Broadband was the only provider to achieve 5 stars out of 5 for all categories in the Which? 2009 Broadband survey, including ease of set up, value for money, connection speed and reliability, and customer service.
Winner of 9 out of 11 uSwitch Awards 2009:
- Best Overall Customer Satisfaction
- Most Likely to be Recommended
- Best Value for Money
- Best Customer Service
- Best Technical Support
- Best for Speed Satisfaction
- Best Deal for You
- Best for Ease of Use
- Best for Setup Support
"O2 was the runaway winner, earning 9 out of the 11 awards and achieving the highest ever level of customer satisfaction." uSwitch March 2009. Voted no.1 broadband for overall customer satisfaction in the uSwitch Broadband Awards 2009.
Winner of the Internet Service Providers' Association's "Best Consumer Fixed Broadband" and "Best Consumer Customer Service Award" for 2009
The ISPA, the UK's trade association for internet providers, awarded O2 two of its annual prizes – Best Consumer Fixed Broadband and Best Consumer Customer Service.
"Best Consumer Fixed Broadband Winner 2009" and "Best Consumer Customer Service Award 2009" is a trade mark of the Internet Services Providers' Association, used under licence.
Winner of "Best Overall Provider" in the broadbandchoices.co.uk Customer Satisfaction Survey, 2009
In a survey of over 10,000 broadband customers, O2 was voted the Best Overall Provider.
"O2 is king of the ISP hill, winning all six key satisfaction categories as well as being voted best overall provider...it's impressive to see that O2 scored an average of 86% for very/fairly satisfied across all categories. They were streets ahead of the other ISPs who averaged 60%." Broadbandchoices.co.uk, April 2009.
Winner of "Highest in Customer Satisfaction with Fixed Broadband Service"
"Disclaimer: O2 received the highest numerical score among fixed broadband service providers in the proprietary J.D. Power and Associates 2008 UK Fixed Broadband ISP Customer Satisfaction StudySM Study based on 1,715 consumer responses measuring eight providers and measures opinions of consumers about their fixed broadband Internet service. Proprietary study results are based on experiences and perceptions of consumers surveyed in December 2008. Your experiences may vary. Visit jdpower.com
3 times winner of Moneysupermarket.com's Fastest Actual Speed Award for 8MB package
For the third quarter O2 Home Broadband has won this fantastic award. Moneysupermarket.com's fastest actual speed award for 8 meg package (surveys conducted between May and June, August and September, November and December 2008).
Highly Commended by PC Pro
This is a stunning performance from O2. Although most people choose O2 Home Broadband for it's highly attractive deals and it topped our charts for value for money, it backs this up with excellent customer support and strong reliability figures too. No wonder 95% of O2 customers would recommend their broadband supplier to friends. PC Pro Awards 2008: Broadband ISPs
Winner of Top 10 Broadband's Customer Satisfaction Award
O2 came officially top for customer satisfaction in an independent study carried out by Top 10 Broadband between March and June 2008.
Winner of Top 10 Broadband's Fastest Broadband Award for the UK
In over 317,000 speed tests carried out by Top 10 Broadband, O2 was the fastest UK home broadband provider.
"O2 are the fastest ISP with the highest customer rating, based on 317,293 speed tests carried out on the Top 10 Broadband site between March and June 2008. O2 have an average download speed of 6.128mb and an ISP rating of 3.84/5 based on this data." Jessica McArdle, Top 10 Broadband
Winner of Computer Shopper's Best Buy Award
O2 Home Broadband Premium package wins the Computer Shopper Best Buy award for its combination of speed, price and customer service. Computer Shopper Magazine, August 2008.
Computer Shopper's Best Buy award is based on a survey of 22,000 people - result published August 2008.
Check your
account here
